What services can customers get after purchasing cooking oil refining machine from Henan Glory Company?

Henan Glory Company is a professional manufacturer and exporter of cooking oil refining machine. We can not only customize cooking oil refining machine of suitable size according to customers' requirements, but also provide complete after-sales services, such as one-year equipment warranty, supervision services for equipment installation, commissioning and worker training, as well as lifetime technical services.(Related reading:5TPD palm oil refinery plant project report in Indonesia)

Henan Glory Company provide complete after-sales services

1. One year equipment warranty

All cooking oil refining machine comes with a one-year warranty. If the damage to the equipment parts is not caused by human beings, Henan Glory Company can send the equipment parts to you free of charge. If there are any problems during operation, we can provide online guidance at any time.

2. Equipment installation, commissioning supervision services

①Cooking oil refining machine:

The assembly of the equipment has been completed before delivery. When the machine arrives on site, customers simply place the machine where they want to use it and connect power to the motor. In addition, Henan Glory will send operation manuals, drawings and provide online guidance.

Cooking oil refining machine delivery photo

②Cooking oil refining production line:

Henan Glory Company can dispatch experienced technical engineers to conduct on-site machine installation and commissioning technical supervision and worker training. Within the scope of start-up supervision, Henan Glory Company provides the following supervision services:

(1) Set an installation schedule detailing the start-up sequence of each part of the cooking oil refining plant.

(2) We are responsible for explaining in detail the technical data, drawings, operation manuals, equipment performance and relevant notices to the buyer's technicians, and answering and solving all technical problems.

(3) Advise on start-up modes and methods for individual units.

(4) To advise the buyer on the initial production run of the plant.

(5) Provide detailed guidance and training to the purchaser's staff on the normal production conditions, special operating conditions and emergencies of the factory.

(6) Supervise the daily activities of the buyer's operators until the factory is ready for commissioning.

(7) Introduce the operation procedures and maintenance of the factory to the relevant employees of the buyer.

(8) Supervise the buyer's operators to conduct performance running tests.

(9) The engineer in this section shall meet all the requirements for the installation, commissioning, trial operation, performance test and final acceptance of the entire production line.

Recommended viewing：Installation video of cooking oil refining machine project

 

3. Worker training

(1) We will send qualified technicians 2 months in advance to conduct effective training for the buyer. The technical training center is located at the end user.

(2) We guarantee that the technical personnel of the purchaser can operate and maintain the equipment proficiently after technical training, and can adjust the technology skillfully in time to solve basic technical problems.

(3) The main training adopts the method of on-site training at the customer's factory, that is, the trainees participate in the preliminary operation activities of the factory. This includes final installation activities, simulation runs, start-up and plant operations and necessary practices regarding equipment operation. This training will be completed by Seller's supervisory personnel.

Worker training photo

4. Lifetime technical service

We have a professional engineer and technical team, which guarantees lifetime technical service for all equipment.

If you have investment ideas for cooking oil refining business, please contact Henan Glory Company to customize cooking oil refining machine of suitable scale and enjoy perfect after-sales service! Free quote for you!